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Communication
Three Ways Admins Can Think on Their Feet
Admin jobs can be fast-paced with a lot of interpersonal interaction. Learn three ways to hone your communication skills under pressure.
October 21‚ 2008
Great Workplace Communication
To be successful at your job, you need to be able to communicate well in multiple methods with those around you. These tips can help.
June 26‚ 2008
Gaining Coworker Support for Workers with Disabilities
It can be tough to get colleagues to support you as a worker with a disability. Find out how you can help them help you.
September 12‚ 2007
Overcome the Language Barrier Between You and Tech Support
Need tech support? Learning to speak some of the IT department’s language can help get your problem fixed faster. Try these four tips.
September 11‚ 2007
How to Get Your Story Picked Up by the Media
Getting an editor or reporter to pick up your story mustn’t require a free meal. Learn how to sell an idea to the media.
September 11‚ 2007
How to Gain GLBT Support from Straight Coworkers
Employers aren’t the only ones who need help creating a welcoming environment for GLBT workers. Learn how to involve straight coworkers.
September 05‚ 2007
Admin/Support Communication Tips
Successful admin/support pros need to communicate effectively. Take your skills to the next level with these expert tips.
August 22‚ 2007
Master the Challenges of Global Collaboration
Technology combined with practical team processes can help you work together effectively in a global work setting.
August 20‚ 2007
International Faux Pas
Language causes the most slip-ups abroad. Read these embarrassing stories submitted by Monster members to avoid awkward run-ins overseas.
August 17‚ 2007
How to Write Better Reports and Memos
Do you spend a lot of time writing reports and memos that no one reads? Learn how to get your point across with this advice.
August 09‚ 2007
Five Tips for Better Team Writing
Writing may be an individual sport, but much of the writing we do at work is a team effort. These tips can get all your players on the same page.
August 02‚ 2007
Reaching Out to the African American Market
African American-owned businesses are on the rise, and with that rise comes a new focus on marketing to this audience.
June 21‚ 2007
Resolve Nursing Conflicts
Need to bring up a difficult issue with your supervisor? Be sure to communicate the right way. These tips can help you get results.
June 21‚ 2007
Mine Missed Sales Opportunities
A lost sale is a disappointment, but the savvy salesperson sees it as an opportunity to dig deeper and uncover valuable client feedback.
June 18‚ 2007
Tips for Staying in Touch with the Office While You’re Traveling
Keeping in contact with the office can be tricky when traveling. Try these tips for staying in communication while doing business.
May 11‚ 2007
Tips for Effective Patient-Provider Communication
Keeping patient-provider dialogue open is vital. Read how healthcare workers can learn to use words that heal.
April 06‚ 2007
Subtle Prejudice Still Exists for Gays and Lesbians at Work
Discrimination isn’t always overt. Even in seemingly progressive workplaces, subtle prejudice can leave gays and lesbians feeling at a loss.
April 05‚ 2007
Assert Yourself Without Being Annoying
Competition for temp jobs is fierce. To get the gig, you must master the art of being assertive without being a pest.
April 03‚ 2007
Get Your Organization to Recognize the Value of PR
Investing in good public relations can sometimes be a tough internal sell. Find out how to make your organization recognize PR's importance.
March 30‚ 2007
Tips for Getting Published in a Nursing Journal
These tips from RN editors and writers will help you transform your ideas into published nursing journal articles.
March 28‚ 2007
Make Travel Healthcare Workers Feel Welcome
Welcoming and orienting these professionals to your hospital as well as to the area benefits everyone. Here's how to do it.
March 28‚ 2007
Tips for a Smooth Nursing Shift Change
These tips from veteran RNs can help you create and relate a comprehensive shift report that will help oncoming nurses give safe care.
March 19‚ 2007
Tips for Working with a Medical Interpreter
Treating a patient who speaks another language? Learn to work effectively with a medical interpreter with these tips.
January 22‚ 2007
He Said, She Said
Men and women sometimes communicate in different ways at work. Learn how to overcome the barriers and understand each other.
January 20‚ 2007
Admins Must Have the ‘Write' Stuff
More than ever, writing well is critical to professional success. Follow these five tips from a writing coach to deliver the right message.
January 20‚ 2007
How to Deal with an Absentee Boss
Do you have a manager who is always on the road? You need to learn how to be your own boss. Start with these tips.
January 20‚ 2007
Cold Calling 101
Talking to strangers can waste time or generate valuable business. Learn how to master the art of making cold calls.
January 20‚ 2007
Be Sure to Prepare Before Interviewing Candidates
Interviewing candidates is an art and a science. To succeed, you need to be both creative and logical.
January 20‚ 2007
Be Careful When Using Humor on a Sales Call
Beginning a cold call with a joke can be a great tactic -- if you and your prospect have the same idea of funny.
January 20‚ 2007
The Benefits of Behavioral Interviewing
This healthcare organization learned that behavior-based interviewing gets behind a candidate's facade. See how it can improve your hiring.
January 20‚ 2007
The Power of Attitude
Do you skip into work every day or drag yourself into the office? Maybe it's time to ponder the way you think.
January 20‚ 2007
Nine Tips for Email Marketing Success
Want to get the most out of your email marketing? Follow this advice.
January 20‚ 2007
Prepare for Your Own Year-End Review
While making sure everyone gets a performance review, don't get so caught up that you neglect your own. Here's how.
January 20‚ 2007
Top Resources for Business Writing
Keep these references handy to ensure you don't get stumped when writing that next memo or proposal.
January 20‚ 2007
Manage Your Supervisor
Managers must manage up as well as down. Find out the benefits of developing a good working relationship with your own boss.
January 20‚ 2007
Wanted: Bilingual Healthcare Workers
More bilingual healthcare workers are needed, with nurses who speak Spanish especially in demand.
January 20‚ 2007
Become a Human Lie Detector
It's easier than you think to spot suspicious behaviors. Here are eight signs to watch for.
January 20‚ 2007
Make Trade-Offs, Manage Expectations as a Product Manager
Avid's Karin Monsler makes trade-offs and manages expectations to be a successful product manager.
January 20‚ 2007
What It Takes to Temp
Employers want temporary workers with both hard and soft skills. Brush up to ensure you offer them all.
January 20‚ 2007
Why You Need a Written Agreement
Written agreements can make you more money, secure your income for a project and cover you legally.
January 20‚ 2007
Meeting Planning 101
Learn how to plan big meetings for your employer with flair. These tips from admin pros will help you avoid the pitfalls.
January 20‚ 2007
Four Tips for Superior Customer Service
Your customers' experiences dictate your success. Use these four tips to ensure your clients' satisfaction.
January 20‚ 2007
Confront Your Fears and Communicate
Employers want people with good public-speaking skills. But what if just the idea of talking to a group makes you sick?
January 20‚ 2007
Top 5 Ways to Retain Your Clients
Maintaining customers is essential for long-term success. Here are five good ways to ensure your longevity.
January 20‚ 2007
Difficult Patients: Why They're That Way and How to Handle Them
Dealing with these patients is part of any healthcare job. Here's how to identify, figure out and respond to them.
January 20‚ 2007
Do Your Clients Trust You?
In service sales, building trust is more important than you may realize. Make sure you master the three C's.
January 20‚ 2007
When You're Smiling
Customers can tell when you enjoy your work. If you're not passionate about what you're selling, they won't be, either.
January 20‚ 2007
Public Speaking Made Easy
Presentations don't have to be torture. With some simple tricks and practice, you'll gain confidence at the podium.
January 20‚ 2007
Build and Nurture Client Relationships
Building relationships with clients is essential for a successful sales career. Learn how to sell with integrity.
January 20‚ 2007
Hidden Disabilities at Work
Millions of Americans have disabilities that can't be seen, like heart disease. Learn how to handle them at work.
January 20‚ 2007
Learning Disabilities at Work
One in five Americans has a learning disability. If you're one of them, find out how to get what you need in the workplace.
January 20‚ 2007
Trash Your Sales Talk
Tough customers can be good sales trainers. Adapting to the needs of each is key. Learn from these horror stories.
January 20‚ 2007
Talking About Your Disability at Work
Need workplace accommodations? You'll get them only if you ask. Use this advice to start the discussion.
January 20‚ 2007
Technology Helps Hearing-Impaired Workers Succeed
Millions of Americans suffer from hearing loss. Learn how one worker uses technology to succeed in the workplace.
January 20‚ 2007
How Sales Pros Take Control
A sales seminar can happen anywhere. See how an airport security guard displayed brilliant salesmanship.
January 20‚ 2007
The Listener Wins
Speaking well is one piece of the communication puzzle, but listening well can be more important in some situations. Try our advice.
January 20‚ 2007
On Paper and in Person Can Be Very Different
A candidate who looked promising on paper turned out to be a total disaster in person.
January 20‚ 2007
How to Interview: Ask the Right Questions
Get some expert insight into how to weigh the answers to the different questions you might ask.
January 20‚ 2007
How to Interview Candidates: Keep It Legal
When interviewing candidates, follow these guidelines to make sure you keep your company out of legal trouble.
January 20‚ 2007
How to Catch Common Grammatical Errors
Your spell check won't find these mistakes, but your boss might. Follow our proofreading pointers to reduce them.
January 20‚ 2007
How Women Best Handle Put-Downs
Have you encountered male coworkers who want to put you in your place? Learn how to handle them.
January 20‚ 2007
Five Ways for Techies to Improve Communication Skills
Here's an irony: The techies who revolutionized communications are seen as lacking communication skills. Learn five ways to improve.
January 20‚ 2007
Tips for the Interviewer
Job interviews have their limitations. No magical set of questions will help you weed out all the lemons.
January 20‚ 2007
New Ways Around No-Comment Policies
Prospective employers want you to divulge all about former employees, but they may not be willing to return the favor.
January 20‚ 2007
Writing Effective Online Job Postings
Don't open your inbox to a flood of unqualified resumes -- choose your words carefully to reach the right people.
January 20‚ 2007
Body Language Speaks Louder Than Words
Words aren't the only way to communicate. Body language is more important for non-US cultures. But you need to be aware of different cultural styles.
January 20‚ 2007
The Workplace Generation Gap
Learn what's behind the different mind-sets that Silents, Boomers, Xers and Millennials have about work.
January 20‚ 2007
Nonverbal Cues in Asian Cultures
Some cultural behaviors can be misinterpreted at work. Find out if your actions speak louder than your words.
January 20‚ 2007
Five Tips for Listening Well
Great communicators are not only great speakers, but they are great listeners as well. Improve your listening skills.
January 20‚ 2007
Listen Profoundly
Listening should be a simple thing, but many of us do it very poorly. Learn to improve your listening skills and get the most out of a conversation.
January 20‚ 2007
Gab Isn't Always a Gift
Whether you're interviewing for a job, in a meeting or with your romantic partner, being long-winded is a turn-off. The good news is it's easy to avoid.
January 20‚ 2007
Multilingual Workplaces: The Etiquette of Talk
As workplace diversity increases, so do the number of languages spoken on the job. What's the proper etiquette? Get tips here.
January 20‚ 2007
Beat Business Jargon
Author and bullfighter Jon Warshawsky offers tips on taming those meaningless workplace buzzwords.
January 20‚ 2007
The Quick-Impact List to Gain Trust
Check out these simple steps to gaining people's trust. Honest, they really work.
January 20‚ 2007
To Lead Well, Speak Well
Good communication skills are essential to your career as a manager. Learn how to speak up with these tips.
January 20‚ 2007
Do You Refuse to Hear No?
No can be a hard word to take. Here are four ways you can better respond to resistance you'd rather ignore.
January 20‚ 2007
Managers Can Mend Intergenerational Miscommunication
Intergenerational communication is a constant workplace challenge. Learn how to bridge the gap.
January 20‚ 2007
Intergenerational Miscommunication in the Workplace
There's perpetual tension between generations, and a lot of it is based on how we talk to each other.
January 20‚ 2007
Sales Proposals 101
You and your client agree that you've got the skills to get the job done. Do you still need to put your pitch in writing?
January 20‚ 2007
The Art of Virtual Communication
Learn to avoid miscommunication when keeping in touch with your coworkers electronically.
January 20‚ 2007
Finish the Contract on a High Note
Ensure your clients are happy at the end of the contract. These tips will help you manage the relationship.
January 20‚ 2007
Writing for Your Group
Exceptional writing skills should be in every manager's tool kit. Learn how to become a master of the written word.
January 20‚ 2007
Tips for Training Others
Need to train a temp, new hire or your replacement? Follow these guidelines to guarantee a smooth transition.
January 20‚ 2007
May I Speak to the Manager?
It's the last thing you want to hear from a customer. What do you do if you're the retail worker? And how do you respond if you're the manager?
January 20‚ 2007
Work with International Healthcare Colleagues
Learn how to develop stronger working relationships with your healthcare coworkers from around the world.
January 20‚ 2007
Tips for Building Good Relationships with Your Retail Employees
A retail executive who started on the floor reveals the key to building good rapport with store workers.
January 20‚ 2007
Are You Emotionally Tone-Deaf?
Learn the three steps to emotional awareness, and reap the rewards of better working relationships with your colleagues.
January 20‚ 2007
Improve Your Writing Skills
Good writing matters more in the age of IM, email and PowerPoint. We’ll help you make sure you get your point across with these tips.
January 20‚ 2007
Body Language: Where Do I Stand?
Tune into the forms of physical expression that are encountered most often when doing business across cultural boundaries.
January 20‚ 2007
Skills for Bridging the Language Diversity Gap
Not everyone at work is fluent in English. Get beyond accents, and you will get the message. Here are some tips.
January 20‚ 2007
Three Magic Words
These words will help make your business and personal interactions more magical.
January 20‚ 2007
Market Your Bilingual Skills
As a Hispanic/Latino, you can market yourself from the unique perspective of being bicultural, and in some cases bilingual.
January 20‚ 2007
Talk Your Way to a Better Auto Tech Job
How you speak has probably already affected your career without you realizing it. Learn why and how to communicate better.
January 20‚ 2007
The Value of Spanish in the Workplace
Recruiters know their clients seek Spanish-speaking candidates. Are you prepared for the bilingual workplace?
January 20‚ 2007
Communicate with Your Auto Customers
Miscommunication can lead to a frustrated customer -- and lost business. Learn how to speak your clients' language.
January 20‚ 2007
Sweet Success: Selling Desserts
Desserts delight customers and can sweeten a server's paycheck. Learn how with a few subtle moves you can help diners take the plunge.
January 20‚ 2007
Defuse the Difficult Diner
Even when your restaurant patron is wrong and obnoxious, control your reaction to him to ensure a happy shift for all.
January 20‚ 2007
Understand the Inner Life of Workplace Introverts
If you view the office introvert as slow, unenthusiastic and antisocial, you've got a lot to learn. Get the truth here.
January 20‚ 2007
Work Blogger, Beware
Journaling your job on your blog can be fraught with peril. Read this advice before you write another word.
January 20‚ 2007
Get Him to Spill the Beans
What's the best way to get someone to talk? Don't say a word. Learn how to pull off this simple trick.
January 20‚ 2007
360-Degree Evaluations
How would your boss and coworkers rate your job performance? You can find out in a 360-degree evaluation.
January 20‚ 2007
Customer-Relation Skills Help Auto Techs Get Ahead
Moving on doesn't hinge exclusively on sound technical knowledge. Getting off the shop floor often requires that you have customer relations skills, too.
January 20‚ 2007
Good Bedside Manners Make a Difference
Examine how you interact with patients, because a good rapport can make a difference for them and your career.
January 20‚ 2007
Deal with Pushy Patients
As stress levels among patients and providers rise, so does the potential for flare-ups. Learn to keep your cool.
January 20‚ 2007
Culturally Competent Nursing
Nurses play a vital role in providing effective, sensitive care for patients of other cultures. Learn how.
January 20‚ 2007
No Brain, No Gain
Your diploma is not a license to let your brain dry up. Constant and consistent education is a proven path to independent enlightenment.
January 20‚ 2007
Start Talking About Diversity, Part 2
Ready to talk about diversity? Be sure you know how to do it right, and include a value shared by all parties.
January 20‚ 2007
Diversity on TV: Fantasy or Reality?
More gays/lesbians and minorities are showing up on TV -- but still in scenes far from the real world.
January 20‚ 2007
Combat South Asian Stereotypes
South Asians face unique challenges at work. Learn to combat misconceptions and educate others.
January 20‚ 2007
Start Talking About Diversity Part I
Don't be afraid to talk about diversity on the job. Without honest dialogue, diversity programs won't work.
January 20‚ 2007
New Techie Job Qualification: Works Well with Others
Technical expertise will get you only so far when you're on a cross-functional team. Learn which skills you need to ramp up.
January 20‚ 2007
Don't Be Afraid to Ask About Differences
Diversity scares some people, but we can learn how to ask coworkers about differences. Here are some guidelines.
January 20‚ 2007
Look for What We Share
Dig deep to find what you have in common with others to develop better relationships and stronger teams at work.
January 20‚ 2007
Bridge the Cultural Gap
Workplace diversity has become as American as apple pie, so check your stereotypes and biases at the door.
January 20‚ 2007
Ethnic Misconceptions Are More Common Than You Think
False information about ethnic groups is a source of workplace tension. Test your misconceptions with this quiz.
January 20‚ 2007
How Can Culture Help Your Career
Want to know how your culture can impact your career? Read advice from American Indian women.
January 20‚ 2007
How to Avoid Cultural Misunderstandings and Ignorance
Even good people can make mistakes. Learn how to avoid cultural misunderstandings and biased job descriptions.
January 20‚ 2007
Positive Bias Is Dangerous, Too
Just because a stereotype is positive, that doesn't mean it's not harmful. Learn how the nicest generalizations hurt.
January 20‚ 2007
Overcome Language Barriers
It takes skill and patience to get your message across when you and your colleagues don't speak the same language.
January 20‚ 2007
Mirror Image: Know Your Own Culture to Understand Others
Knowing your own culture helps you relate to others more effectively. Here's how to avoid imposing your values.
January 20‚ 2007
Seven Tips for Building a Breakout Tech Blog
Blogging can be a great way to develop your credibility as a techie. Follow these seven tips to make your blog linkworthy.
January 20‚ 2007
Presentation Skills for Techies
Being able to communicate effectively, especially under pressure, is crucial to career success in IT. Heed these pointers.
January 20‚ 2007
Clueless Communicators
Technical professionals are notorious for poor personal communication skills. Learn how to avoid this career showstopper.
January 20‚ 2007